Reply To: Need electric mobility scooter for my dad.
The general rules from JR are:
Handle-operated electric wheelchairs (ie scooters) that can use this service (the shinkansen):
- Wheelchairs that are approximately 120 cm in height and 70 cm in width.
- On traincars with a deck, the multi-purpose room will be used, so as well as the conditions above, the wheelchair will have to be able to turn at a 90-degree angle and rotate 180-degrees.
- Able to quickly turn a 0.9m-wide right angle up to 5 times, and turn a 1.0m-wide right angle.
- Able to turn 180 degrees in a space less than 1.8m wide.
- If the electric chair has a “3-star Rotation Ability” sticker or “improved handle-operated electric wheelchair” sticker, it meets the requirements mentioned above. If there are no such stickers, we will check with the customer that the requirements are satisfied.
It is basically agreed on by the train lines.
You can use the following website to look up train stations to see if they allow scooters: https://www.ecomo-rakuraku.jp/en
