Reply To: Guest Support Pass Universal Studios
Hello again,
please could you advise how to complain? I have checked the USJ website without much joy.
Also would you be able to speak to them again to see if they would make an exception for Danielle please? We planned and booked our trip to japan and USJ before they changed their rule so I would hope that could make an exception in this case. Especially as Dannielle has been in tears since I told her the bad news and is unlikely to be able to attend the park. This will ruin the end of a holiday celebrating her 30th birthday in Japan.
Any help you could provide would be greatly appreciated given the state Danielle is now in due to USJ rule change. We have a GP letter and permission to import her medication which is the only hard copy proof of her condition. She is registered disabled in the UK.
Again many thanks for your help.
Sincerely,
Ross.
