A colleague drew my attention to this game:
https://cardsforhumanity.idean.com/
Cards for Humanity challenges you to prepare yourself, or your design, product or service… for an encounter with an atypical client (like most of us, right?). By randomly combining a personality with a specific need, it trains your inclusive mindset. Are you aware of the probable requests and pitfalls that may occur with this client?
Don’t worry that you “can’t think of everything” – take it as an opportunity to improve your first reactions by thinking ahead.
cardsforhumanity.idean.com
Cards for Humanity is a practical tool for inclusive design. Deal the cards to get a random person and their needs. Your challenge is the work out how to design for this person.