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Do you feel that the pandemic has changed the mindset in the industry with regards to accessible travel? Please share your thoughts!
travelabilityinsider.com
Why Accessibility Will Be the Next Big Differentiator in Travel
My knowledge of what is available and what is really needed to make travel easier for people with disabilities has evolved since launching the first TravelAbility Summit in 2019. My role as a confe…
2 Comments-
The author makes some excellent points that go beyond the ADA legislation. Indeed, “to be inclusive for everyone (is) an advanced form of customer care and service.” The current pandemic allows providers to review their service, in order to cater better for a *real* public.
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Yes, I think we really should take this time of transition in the world to transition the idea of accessibility in tourism/retail from being socially responsible, to providing comprehensive customer service.
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