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“Everyone’s always very sorry and very committed to doing better whenever these things happen, but these high-profile incidents continue to plague Canadian airlines,” Conservative MP Mark Strahl told von Hoensbroech.
“Thoughts and prayers are no longer acceptable.”
Well said.
thespec.com
WestJet CEO apologizes for accessibility failures, defends airline's record
WestJet chief executive Alexis von Hoensbroech apologized for incidents where the airline failed to accommodate people living with disabilities, saying he hopes to improve travel accessibility.