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Ever booked an "accessible" room that wasn't?
This seems to keep coming up — you book through a major platform, confirm the room, and then arrive to find a tub instead of a roll-in shower, or a “wheelchair accessible” room with a step at the door. What happened, and how did you handle it?
Carlos and Josh Grisdale1 Comment
I try to book through the hotel chain’s official website as much as possible.
One of the few times the room wasn’t what I reserved was at the EXCALIBUR in Las Vegas. The bed’s box spring hadn’t been removed as requested and the shower had a step. I immediately went downstairs to the front desk. The security guard directed me ahead of everyone…
