[pieterghijsels]

To add my two cents, I’d say that inclusion is, indeed, a much wider concept and that accessibility is a vital part of inclusion. But in the end, the real issue is nothing ‘special’, but a matter of good customer service.

Inclusion is our contemporary society’s response to diversity. The keyword is “belonging”. The idea is that we all belong here, in this society, and that authorities, businesses and the society as a whole can/should try actively to make this reality.

Accessibility is about making it possible to participate fully. It may have started as a matter of being able to enter a physical environment, now we use it in a much wider meaning, including access to information or to an experience or other function. In order to make accessibility adding to inclusion, you want accessibility as seamless and as structural as possible.

Sometimes, accessibility will have an exclusive aspect as well. Especially, when personal requirements can’t be fully met in a structural way and need a more tailored approach.

As a side note, I’ve noticed that people use inclusion for all three of these meanings, which can make the conversation quite difficult. ?