Reply To: Hong Kong MTR Wheelchair Accessibility

  • tabifolk

    Organizer
    April 3, 2018 at 12:06 pm

    Hello,

    We asked on Twitter, and according to user Chen A.M. (@chen852):

    Contact staff at station, they should have a “board” to let power chair on. Normally space is at first or last carriage. In most stations there’s lift and platform gap is small enough for manual chair to go across lifting castors.

    He also suggested seeing: http://www.mtr.com.hk/en/customer/services/caring_booklet.html and searching for “portable ramp”. It says:

    To ensure the safety of wheelchair users when moving between platforms and trains, station staff can provide a portable ramp for safer, easier access. For boarding wheelchair users, station staff can contact the interchange or destination station to arrange assistance upon arrival. For ensuing a smooth implementation, we recommend that passengers who need station assistance to use the portable ramp give prior notice by calling the control room of the station from which they will travel. This service is available at all MTR stations but not at Light Rail stops.

    Enjoy your trip!

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