Hello,

I hope I am in time to reply as you are possibly going to be leaving soon.

I haven’t seen anything like this at a drug store etc (or even any medical supply places), so I would certainly recommend bringing it with you.

@msp Hi Marc-san,

On that website, can you select the following seats on the Narita Express seat map?

– Car 5, Seat 14-A or D

– Car 11, Seat 14-A or D

If you find a row with one seat less, that’s a wheelchair seat!

As Maury-san says, there are still some trains where you can’t reserve wheelchair seats online, so if you…

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You aren’t doing anything wrong. Wheelchair seats are not always available for online booking. Try wheelchair-travel.jp, they can book wheelchair seats that are not available online.

Thank Wheelchair travel Japan,

indeed I had already check this website. However, I don’t see the option for wheelchair seat (like smartEx). I just can choose reserved seat but no specific for wheelchair. I went until the end of the process and I can purchase tickets but not able to choose wheelchair seat.

What I am doing wrong?

thanks