Reply To: Shinkansen and general train/metro questions
Sending a quick reply. I would expect to arrange the slope service (which we didn’t known about until the end of the trip) for all train travel. It is not the gap you need
to worry about as much as the trains are not flat with the platforms, it is often uneven and can be a bit of a step on and off. Also the attendant will guide you to the nearest elevator which will save you tons of time. I don’t know how to arrange this ahead of time. You will need to do it in the station. Build lots of time into your travels as this arrangement will require the attendant to fill out a form every time. They will also ask you to wait for the escort to the platform. Hope this helps.
katie
