Reply To: Shinkansen and general train/metro questions
Hello,
Yes at most stations in cities the staff are at the entrance (in some rare occasions you can reach them via an intercom).
You WILL need a staff to help you with the ramp to get on the Shinkansen. There are definitely staff at all Shinkansen entrances. They usually take you to the platform 10min before the train, so you want to likely be there at least 20min before the train as it can take some time for the staff to come to you (they are different staff than the ones in the booth).
