Reply To: Shinkansen and Limited express trains – Wheelchair Seats
Hi @msp -san,
Thank you for your question!
Yes, if you purchase wheelchair seats via the SmartEx app, you basically just need to go to the station on the day.
However, you will need to have your QR-ticket or registered IC card or paper ticket ready (please check the app instructions for details), and ideally you should get to the ticket gate at 30 minutes before departure (at the latest 20 minutes), and ask the assistant staff.
It can take time to get from the ticket gate to the platform, and the train won’t wait for you when it’s time to departure. To make sure you get on the train, we recommend you get to the station early!
As we are a travel agency, when we book tickets for our customers, we contact the train assistance service in advance to make sure.
Have a nice trip!
