[alliejay]

Hi! I am a partial cane/wheelchair user. I can walk to my seat so I check my wheelchair in at the gate. I have found that compared to other parts of the world, Japanese ground crew and customs processes are LOT more efficient. That said, I would give yourselves some time (in case of flight delays and just to give you more time to get from the plane to the train). 2-3 hours sounds very comfortable to me and I believe the Narita Express runs pretty frequently. Better to give yourselves more time than less… if you have more time, you can stop for a snack!