Reply To: Narita Airport Assistance
Hi there!
The ground staff here are great. I have never been left sitting on the plane and they are always very kind. When you arrive two staff will bring an aisle chair to your seat and then help transfer your husband to the wheelchair. They will push him until he gets his wheelchair back, and very likely help you through immigration and customs if you want their help. I know some people who had staff help them right to their train.
It wouldn’t be something you need to arrange, the airline should inform the airport automatically.
Hope this helps!
