Reply To: Guest Support Pass Universal Studios
Hello,
I’m very sorry that this is ruining your trip :'(
I think I need to clarify. You can still go to the park, you will just need to wait in line at each ride.
As for getting in touch with USJ again, getting in contact directly would likely be the best option so you can explain the situation more directly. Since you mentioned you are in Japan now, you can call them at 0570-20-0606. Option number two is for English, and then select 1 to speak to the operator.
Hope this helps.
