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I am here in Japan as we speak and I’m using a WHILL mobility scooter and travelled from Ginza to Shibuya on the Ginza line today. Both train staions are accessible which is great but when I lined up at the disabilty spot to board the train the step up from the platform was too tall for me to drive on. I had to disengage my brakes and my family had to help me lift the scooter onto the train. I was able to drive off the train backwards. It was in my mind, “how on earth would someone manage this in a wheelchair “ and it was the same coming back again. When I was sitting on the train I was watching each platform as the doors opened and they were completely flat. Is there any way to notify the train staff to this problem?
Josh Grisdale3 Comments-
Hello,
Before you go to the tracks, when you go through the ticket gate, you can ask staff for a ramp (but called a slope here) to get on and off the train.
Like this:
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@joshgrisdale thanks so much, I wish I had known this beforehand. I’m going home tomorrow. It’s been a whirlwind of a stay and I’ve loved every minute 🥰😍
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@123eileens Well, here’s to a smoother “next time” 🙂
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