Hi Trish. What the tour operators are saying to you is untrue. I have just come back from nearly 4 weeks in Japan pushing my 25 year old daughter in a wheelchair (I am well over 70). She can walk about 10 yards but has significant spinal problems. We started in Matsue (not recommended because of the steps up to the castle) then went to…

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We arrived back from Japan yesterday. My daughter carries a lot of medication for her spinal injury. I submitted the declaration for them and was told (by default) that there wasn’t a restriction because she was only carrying 28 day’s supply. However, like anywhere else, Customs have the right to inspect bags. If you transfer them out of…

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You aren’t doing anything wrong. Wheelchair seats are not always available for online booking. Try wheelchair-travel.jp, they can book wheelchair seats that are not available online.

Wheelchair travel can certainly help. I would add two points to the discussion. Firstly hotel to hotel luggage transfer is an available service. Yamato Transport (and possibly others) offer this. Depending on the timing of your itinerary you might want to consider having two sets of luggage so that one set is in the next location before you…

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I agree with Mark that an individual guide would be the best solution simply because in a group the pace will be dictated by others. I would recommend contacting Mikie at wheelchair-travel.jp. They should have the right people available and obviously are more experienced catering for people who have impaired mobility.