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“The bill would also mandate that each report be publicly available. Complaints could include mishandling of passengers with a disability or their accessibility equipment, along with difficulties passengers experience when communicating with an air carrier or its staff.”
thehill.com
New bill aims to improve transparency around disability-related air travel complaints
Story at a glance In 2019, around 27 million Americans with disabilities traveled by air. Although the 1986 Air Carrier Access Act prohibits discrimination on the basis of disability, individuals w…
