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Hi Theresia,

Sorry for the inconvenience. It is our issue and we have just fixed it. You can send us a mail now at info@ohayotravel.com.

Please send us mail at info@ohayotravel.com We will be responding to you on that.

I am sorry for the lack of follow up communication on your hoist request. We are able to deliver our hoist in Tokyo 23 Wards. We do not allow the rental hoist to be moved by the client from one location to other locations. We may deliver our hoist in Osaka and Kyoto, but for the rest of Japan, we currently have no delivery capacity. Sorry about that.

You have the below resource for Tokyo:
https://www.sangyo-rodo1.metro.tokyo.lg.jp/tourism/accessible-tourism-tokyo/en/hotel/