“Under the current complaint resolution process, customers and airlines are barred from publicly disclosing the outcome of complaints on matters ranging from accessible travel to refunds and compensation for a cancelled flight – unless both parties agree to waive confidentiality.”

Considering the Rights on Flights movement started by people…

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theglobeandmail.com

Advocates decry transport watchdog’s proposal to fine air travellers who breach confidentiality

The Canadian Transportation Agency last month put forward an amendment that would allow it to fine airline customers who break confidentiality on complaints they file with the regulator