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    tabifolk in Group logo of Global DiscussionsGlobal Discussions a day ago

    a day ago

    Experience

    Ever booked an "accessible" room that wasn't?

    This seems to keep coming up — you book through a major platform, confirm the room, and then arrive to find a tub instead of a roll-in shower, or a “wheelchair accessible” room with a step at the door. What happened, and how did you handle it?

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    Carlos and Josh Grisdale
    2 Comments
    • Profile photo of Carlos
      Carlos

      I try to book through the hotel chain’s official website as much as possible.

      One of the few times the room wasn’t what I reserved was at the EXCALIBUR in Las Vegas. The bed’s box spring hadn’t been removed as requested and the shower had a step. I immediately went downstairs to the front desk. The security guard directed me ahead of everyone…

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      a day ago
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