Hong Kong International Airport Accessibility Information

  • Hong Kong International Airport Accessibility Information

    Posted by schroth-sensei on August 28, 2019 at 11:42 am

    General Information

    The airport is accompanied by its Airport Code (a simplified three-letter code used to identify an international airport), a Telephone number (you may need to use exit codes, and the country code for Hong Kong SAR if you are calling from outside Hong Kong), website, and a breakdown of useful information.

    It is generally recommended that you arrive at a Hong Kong Airport a minimum of 3-hours prior to an international flight (even if the airport provides a less congested security check for passengers in wheelchairs). Flights typically begin boarding 1-hour prior to the departure time and it is especially important for passengers in wheelchairs to be present early, as they are typically the first to board. If you are a passenger in a wheelchair planning a trip with a layover for an international flight, you should consider planning a minimum of 2-hours between flights (anything less could be problematic if your previous flight was delayed and/or if you have to pass through security to reach your connecting flight).

    Service Dogs and Medication:

    Those planning to bring service dogs will face many restrictions, please see this page from Agriculture, Fisheries and Conservation Department The Government of the Hong Kong SAR for more information: https://www.afcd.gov.hk/english/quarantine/qua_ie/qua_ie_ipab/qua_ie_ipab_idc/qua_ie_ipab_idc.html

    Be aware that various drugs/medicines which are commonly available in other countries may be restricted in Hong Kong. Please see this page for drug/medicine restrictions in Hong Kong: https://www.customs.gov.hk/en/trade_facilitation/prohibited_articles/imports/drugs/index.html

    Hong Kong International Airport (aka Chek Lap Kok Airport, located in the Honk Kong SAR)

    Airport Code: HKG | Telephone: +852 2181 8888 | Website: https://www.hongkongairport.com/

    • Accessibility:
    1. Accessible Toilets (including multipurpose unisex restrooms)
    2. Multiple Elevators
    3. Moving Walkways
    4. Optional guided assistance to/from your flight
    5. Wheelchairs available (for use in the airport)
    6. Available Hearing loop
    7. Electric cart pick-up
    8. Parking Lot Spaces for people with disabilities (with discounted parking fees available)

    (NOTE: to request these services you can contact your airline, call ahead, or see the nearest information counter or concierge).

    • Perks: Dozens of shops, dozens of dining options, various services throughout the airport, close to Hong Kong & Hong Kong Disneyland, and a variety of transportation options to/from the airport.
    • Challenges: [Minimal] This airport can be confusing and take some time to navigate due to its size and layout. Language barriers are very minimal, with multi-language written information and multilingual staff members (the official website supports English & Chinese).
    • Access to/from Airport: Approximately 26-minute by car ride or 56-minute by train from downtown Hong Kong (and half that to Hong Kong Disneyland) with easy access to Trains, Taxi, Limousine, Local Shuttles, Car rental, and Buses (Note: Wheelchair accessible van-style Taxi/Car rental with lift may be limited and may not be available without request, Wheelchair accessible Buses may not be available).
    • Maps: https://www.hongkongairport.com/en/map/ In this link, provided by Hong Kong International Airport Official Website, you’ll find maps of the Facilities (in English; that contains most of the Accessibility options listed in the section above). Even with a map in hand, new places can get you turned around, so if this happens, ask the staff for help to get you on your way.
    • Assistance Information: https://www.hongkongairport.com/en/passenger-guide/arrivals/special-needs-access.page In this link, provided by Hong Kong International Airport Official Website, you’ll find many links to helpful information for “Special Needs Access.” This includes information for those living with disabilities that involve walking, vision, hearing, as well as those who are pregnant or elderly.


    “Dangerous Drugs.” Hong Kong Customs and Excise Department, https://www.customs.gov.hk/en/trade_facilitation/prohibited_articles/imports/drugs/index.html.

    “Import of Dogs and Cats.” Agriculture, Fisheries and Conservation Department The Government of the Hong Kong SAR, https://www.afcd.gov.hk/english/quarantine/qua_ie/qua_ie_ipab/qua_ie_ipab_idc/qua_ie_ipab_idc.html.

    “Map.” Hong Kong International Airport Official Website, https://www.hongkongairport.com/en/map/.

    “Special Needs Access.” Hong Kong International Airport Official Website, https://www.hongkongairport.com/en/passenger-guide/arrivals/special-needs-access.page.

    DISCLAIMER: Always review your airports rules and restricted items prior to packing you stowed/carry-on luggage. Information is based on Internet and/or personal inquiries, outdated info/inaccuracies may occur (please post any updated information, preferably with reference). TabiFolk Accessible Travel Forum, Accessible Japan, and the author of this post are not paid by, or affiliated with, any of the airports and/or websites mentioned in this article.

    schroth-sensei replied 4 years, 8 months ago 1 Member · 0 Replies
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