Hong Kong MTR Wheelchair Accessibility

  • Hong Kong MTR Wheelchair Accessibility

    Posted by azaleeboy on April 2, 2018 at 4:00 pm

    Hello,

    I am wondering how wheelchair accessible the Hong Kong MTR is?  I have a feeling that there will be elevators for major stations etc, but I am worried that the gap between the platform will be too big.  I have had bad experiences before where I couldn’t get off a train because the gap was bigger at my destination than where I got on…

    I use a power wheelchair.

    Is there a big gap?  If so, does the station staff help wheelchair users?

    Thank you.

    azaleeboy replied 4 years, 2 months ago 3 Members · 9 Replies
  • 9 Replies
  • TabiFolk

    Organizer
    April 3, 2018 at 12:06 pm

    Hello,

    We asked on Twitter, and according to user Chen A.M. (@chen852):

    Contact staff at station, they should have a “board” to let power chair on. Normally space is at first or last carriage. In most stations there’s lift and platform gap is small enough for manual chair to go across lifting castors.

    He also suggested seeing: http://www.mtr.com.hk/en/customer/services/caring_booklet.html and searching for “portable ramp”. It says:

    To ensure the safety of wheelchair users when moving between platforms and trains, station staff can provide a portable ramp for safer, easier access. For boarding wheelchair users, station staff can contact the interchange or destination station to arrange assistance upon arrival. For ensuing a smooth implementation, we recommend that passengers who need station assistance to use the portable ramp give prior notice by calling the control room of the station from which they will travel. This service is available at all MTR stations but not at Light Rail stops.

    Enjoy your trip!

  • azaleeboy

    Member
    April 3, 2018 at 2:26 pm

    Thank you very much!

  • TabiFolk

    Organizer
    April 5, 2018 at 10:28 pm

    Paul Letters (@LettersPaul), an author with a disability who lives in Hong Kong says:

    Get the MTR Mobile app – it tells you which stations have lifts or stair lifts, and it tells you if the lift is currently under repair: a useful app. Overall, the MTR isn’t perfect but is better than the underground in London or Paris!

    The app can be found here:

     

  • TabiFolk

    Organizer
    May 18, 2018 at 2:15 pm

    We also contacted the MRT and got this reply:

    Thank you for your online enquiry regarding wheelchair accessibility in the MTR.

    In the MTR we strive to provide a safe and efficient public transportation service for all our passengers. We are committed to providing a barrier-free travelling environment and making the railway facilities accessible for everyone including wheelchair passengers. All MTR stations and trains are equipped with barrier free facilities such as lifts, ramps, wide gates and a specific space on trains for mobility impaired passengers in wheelchairs as well as for other passengers with baby prams etc. For the distribution of the dedicated wheelchair / multi-purpose space on the train on different lines, you may refer to pages 10 to11 on the “Caring for our Customers leaflet” which you will find the link at the end of this email.

    As MTR stations are equipped with barrier free facilities, wheelchair passengers may purchase a ticket at the Ticket Issuing Machine or use an Octopus (Smart card with stored value which can be purchased at any MTR Customer Service Centre) to pass the wide gate and then access the platform using the elevator (if not on the same level) and then take the train to their destination. There is directional signage for elevators and wide gates in each station.

    Wheelchair users can ask in advance for a portable ramp service to help with boarding the train ahead of travelling. If you need this service, please contact your starting station preferably at least 30 minutes before travelling so that staff can be assigned to assist you. Once you have arrived the station, please approach any station staff and let them know you have reserved this service. Please then enter the station paid area with your ticket and wait at the platform (our staff will let you know where to wait), our staff will then prepare the portable ramp for you to board and leave the train accordingly. The contact numbers for all stations will be found in the Caring for our Customers leaflet on pages 32 to 39.

    If you are arriving through Hong Kong from the International Airport, you may contact Airport Station on +852 2261 0522 to arrange portable ramp service if needed. Once you have contacted the staff at Airport Station, they will help you arrange so that the portable ramp will be ready at your destination in the city. Should you need the ramp service to continue your journey to your final destination, please let the station staff know and they will be glad to make appropriate arrangement. For your information, there is no entrance gate at Airport Station and you will only need to use your ticket to exit from the gate at your destination in the city.

    To ensure a safe travelling environment for all our passengers, passengers using electric wheelchairs inside the MTR system need to follow our Electric wheelchair usage guidelines. Under these guidelines, the total weight of the electric wheelchair (including the person on it) shall not exceed 200 kg and the dimension shall not exceed 120cm x 70cm (length x width). In addition, the travelling speed once inside the station shall not exceed 6 km per hour and the wheelchair must be powered by electricity.

    This is the link to our “Caring for our Customers leaflet” where you will find more information on the accessible facilities for wheelchair passengers on pages 4 to 13. http://www.mtr.com.hk/archive/ch/services/caring_for_our_customer_booklet.pdf

    Should you have any further enquiries when you are in Hong Kong, you may approach any of our station staff or call the MTR hotline +852 2881 8888 if this is more convenient.

  • azaleeboy

    Member
    May 18, 2018 at 9:13 pm

    Thank you so much for doing that!

  • genniama

    Member
    June 13, 2018 at 1:55 am

    you may ask the MTR station staff to prepare a portable and foldable “board” to help you to cross the gap. But sometimes it might take quite a period time to wait for the staff to come, or to make sure the destination station got staff who are available to help

    yes the gap could be quite big in some stations

  • azaleeboy

    Member
    June 13, 2018 at 12:09 pm

    Thanks for the info!  Do you recommend the bus instead?

  • genniama

    Member
    June 17, 2018 at 1:51 am

    For bus, it still depends on the availability of “low-platform” bus. For “KMB”, it’s a bit better cuz’ almost all buses of KMB got low-platform now. You may also download their app to check the arrival time: https://play.google.com/store/apps/details?id=com.kmb.app1933 (Android), https://itunes.apple.com/hk/app/app-1933-kmb-lwb/id1170003707?l=zh&mt=8 (iOS). They got English version.

    Each bus can accommodate one wheelchair user… only.

  • azaleeboy

    Member
    July 11, 2018 at 12:25 pm

    Too bad it is only one wheelchair, but I guess that is better than none!

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