We had no idea the amount of assistance available to wheelchair users at train stations. When we first arrived we didn’t know station workers would provide slopes to get on and off of trains, and they would help navigate transfers. We were doing it by ourselves (many times trapped by a set of stairs or wandering from one end to the other looking for the elevator) and only realized the personalized help available when one of the station workers asked.
I remember being in shock that workers would actually call ahead and meet your train car.
The service here is great – it would be better if they let more travelers know that Japan’s trains and subways are very wheelchair accessible, but you need to ask for the help. Language can also be a barrier as many staff cannot speak English.