Asking for accessible room in hotels
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Asking for accessible room in hotels
Hi guys, I’m brazilian so I’m apologizing for my lack of english in advance. Well, I’m a wheelchair user and I’ll travel to Japan. I booked hotels in booking.com, checking filters for accessibility in hotels i was looking for. Making my reservations, i wrote in english that i need a room for wheelchair but i’m afraid i’m having troubles of comunication with both hotels. How can i solve this? I know they have the room for me but traslating their answear, its like “you have to book that other room and not this one you booked” but booking.com didn’t have this choice… I don’t know what to do now that I already paid for it and I can’t cancel. When they see me in a wheelchair they will make the adjustment?
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4 Replies
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Hello Rebeca. My wife and I had a similar problem. There was quite a bit of back and forth. The unfortunate solution was to book a more expensive executive room with a large accessible bathroom. From my understanding, in many “business” and mid-priced hotels you will NOT be granted a free upgrade to an accessible room. Many of these hotels feature a modular bathroom that’s just plain inaccessible. Sorry to bring the bad news.
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Hi, if your booking is a “normal” room, it is in many cases difficult to change it to an accessible room keeping the reservation. I think you need to book an accessible room through hotel’s direct booking site. There are cases that they do not show an accessible room on their own site and in such a case you need to book it by phone or by mail or fax communication (not through the rweb eservation system). The price can naturally be different between external booking sites (like booking.com) and the hotel’s direct website. There are cases they offer rooms with accessible features at higher prices than their “normal” rooms due to the larger room spaces, and there are cases they offer at the same rate as other rooms regardless of the size of the room.
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When is your trip?
You should be able to cancel on booking.com up to 2-3 days before your stay…
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You can also message Booking.com to see if they can contact the hotel for you.
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