Best accessibility Shinagawa or Tokyo station

  • Best accessibility Shinagawa or Tokyo station

    Posted by moyagray on September 19, 2024 at 7:02 am

    Hello, we will be taking the Shinkansen to Kyoto on a Saturday in November. we will be staying in Shinjuku and wondered which is the better station to pick up the Shinkansen from – Shinagawa or Tokyo?

    I also wondered if there is a big difference between the Nozomi and Hikari for purposes of preserve in a wheelchair seat with companion?

    and finally, is there an English language website where I can make a reservation? I see Klook is available and something called EX but I don’t know who these companies are and whether they’re reliable. Are you able to make reservations directly with JR?

    Thank you so much for all your help

    moyagray replied 2 weeks, 3 days ago 3 Members · 6 Replies
  • 6 Replies
  • Tak

    Member
    September 19, 2024 at 7:30 am

    Good morning.

    In my experience, I think Shinagawa Station is better because it is easier to access the platform. Also, there is no big difference between Nozomi and Hikari for wheelchair users. Rather, the big difference is in “Nozomi”. “Nozomi” uses new trains and has a convenient wheelchair space. Regarding reservations, “EX” is operated by JR, so it is reliable. However, you have to become a member. The only other way to be sure is to make a reservation at the JR counter. I hope your trip is a wonderful one.

    Lastly…I am very sorry that I stopped receiving replies to your emails.

    Tak

    • moyagray

      Member
      September 19, 2024 at 7:49 am

      Good morning Tak

      thank you so much for your response and wisdom. I think I will join EX!

  • Josh Grisdale

    Concierge
    September 21, 2024 at 3:39 pm

    Yes, Shinagawa is a lot less busy and the station is simpler.

    Here is the link to booking: https://www.jreast.co.jp/multi/en/

    Note that you will need to need to book the wheelchair seat and wheelchair companion seat in two different sessions for some reason. You can only choose one type of ticket (wheelchair seat, wheelchair companion seat etc) at a time, so you would buy the wheelchair seat, and then go back and book the companion seat after. I’m not sure why they did it that way…

    • moyagray

      Member
      September 22, 2024 at 4:38 am

      Great info Josh! So grateful for everyone here!

      Thank you!

    • Josh Grisdale

      Concierge
      September 22, 2024 at 4:19 pm

      Let us know how the booking goes!

    • moyagray

      Member
      September 24, 2024 at 5:05 am

      I will!

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