Square Enix Artnia Store and Cafe wheelchair accessibility

  • Square Enix Artnia Store and Cafe wheelchair accessibility

    Posted by Evalore1129 on September 18, 2022 at 12:07 pm

    Hi everyone,

    I have my first trip to Japan finally planned for the end of next month and among the long list of things I want to do, is take a look at the Square Enix store in Shinjuku.

    I’ve taken a look at some videos on YouTube to try and see if it’s wheelchair accessible and it looks like there are stairs at the front with no other access points.

    Has anyone here, in a wheelchair, been to the store before, and if so, could you confirm accessibility?

    I have impaired mobility and currently would much prefer to use my wheelchair to get around, but if need be, I can handle stairs and short-duration walking.

    Thanks in advance

    Josh Grisdale replied 2 months, 3 weeks ago 4 Members · 14 Replies
  • 14 Replies
  • Josh Grisdale

    Moderator
    September 18, 2022 at 12:59 pm

    Hi!

    I haven’t been but @bookman has been?

    Yeah, all of the images show stairs… but there are many times where the accessible entrance is a side door – so there is hope.

    I won’t likely have a chance to visit before you come but will give them a call after the holiday finishes.

    • Mark

      Member
      September 18, 2022 at 8:54 pm

      Just chiming in to say I haven’t been, unfortunately! But it seems like some other folks have investigated from the videos downthread. Please do keep us posted!

  • Evalore1129

    Member
    September 18, 2022 at 1:58 pm

    Thanks very much Josh, your efforts are appreciated.

  • schroth-sensei

    Member
    September 18, 2022 at 2:58 pm

    Evalore,

    You may be in luck, looking via google street view (see attached picture) it seems the rear (and possibly the front by going around) is accessible, and I found a video a customer made (here: https://www.youtube.com/watch?v=A1Zq3LolmV8) which shows him going around and in the back, plus @11:27 on the video you can see an entry door that seems to have no steps. I think the only real issue may be some tight isles inside, but it does look accessible enough that the staff would probably help with things you may want to see.

    I hope that helps,

    Justin

  • Evalore1129

    Member
    September 18, 2022 at 5:27 pm

    Thank you for those videos, I hadn’t seen the store from that perspective. 🙂

    • schroth-sensei

      Member
      September 19, 2022 at 10:43 am

      You are very welcome, I visited a Square-Enix shop in Shinjuku more than decade ago before they closed it (which was only partly accessible) and I believe this is the shops’ replacement in a completely new building. I’m happy to see this new shop and I have put it on my own must-see list. So, if you do visit, please give us an update. 🙂

      -Justin

    • Evalore1129

      Member
      September 19, 2022 at 2:47 pm

      I certainly will do, I’ve been looking forward to going to Japan since 2018 and now it’s just around the corner, very excited at the moment. Just hope the darn airline doesn’t pull any last minute funny business…

    • Josh Grisdale

      Moderator
      September 20, 2022 at 12:01 pm

      Hopefully it will go very smoothly! If you have any other questions, never hesitate to ask!

  • Josh Grisdale

    Moderator
    September 19, 2022 at 11:38 am

    Likely unneeded after @schroth-sensei‘s amazing sleuthing, but I gave them a call this morning and they confirmed that wheelchair users can visit the cafe. There is no accessible toilet though, so if you need the extra space you may want to use the toilet at the nearest station.

    As Schroth Sensei (or is it Sephiroth Sensei 🧐) mentioned, please do share how things go afterwards!

    • schroth-sensei

      Member
      September 19, 2022 at 12:31 pm

      Josh,

      Haha funny you should mention it, the attached picture was taken in the Square-Enix store I visited in 2008. It was full size and built into the floor of a balcony area requiring about 6-steps up to reach, originally I wasn’t going to go up there but my brother insisted on carrying me up, it was quite awesome to see. I hope it’s still on display somewhere.

    • Josh Grisdale

      Moderator
      September 19, 2022 at 12:52 pm

      Ooo! but kinda creepy!

  • Evalore1129

    Member
    November 10, 2022 at 4:52 pm

    Just to update this thread, I recently made my way to Japan and managed to get to Artnia. The building is very accessible as discussed with a ramp around the building and wide doors for mobility scooters etc. Unfortunately that’s where the accessibility finishes without assistance from staff.

    As soon as you enter the building there is a table of merchandise that would need to be shifted for those in mobility scooters. Likewise, all merchandise around the sides of the shop can only be navigated very narrowly because of more tables between the shelf displays, I’m a very able wheelchair user, so I could shift the tables myself but others may not be able to as they have a considerable heft to them. You also may not want to move them as breaking anything on the tables could be an extremely expensive mistake

    About 75% of the place is dedicated to the cafe and cash registers, and because it’s a busy place, you may need to rely on other guests to help move the tables to allow for free movement.

    The Final Fantasy exhibit around the back of the store was just wide enough for me to get through in an 18” wide wheelchair.

    Altogether probably a 2/5 rating for accessibility. If patrons are helpful, it can be accessible however, when I was there, it was far too busy for staff to help.

    I’d recommend the store in Akihabara. It’s very near to the station and has a similar selection, though without the highend Final Fantasy merchandise. It’s still a tight fit, but less busy and staff are more able to help.

    Yodobashi Camera across the road from the Akihabara store also has more Square Enix merchandise.

    • Josh Grisdale

      Moderator
      November 12, 2022 at 8:53 am

      Thank you so much for following up! Too bad about the layout though…

      If you have any other reviews please feel free to share in new threads!

  • schroth-sensei

    Member
    November 12, 2022 at 8:34 am

    Thank you for the update! It’s great to get a personal perspective of the inside of the store and not just relying on video clips. Nevertheless, next time I’m personally in the area I’ll probably still pop in out of pure curiosity and being a big Square Enix fan. 😀

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