Universal Osaka tickets?

  • Universal Osaka tickets?

    Posted by Jeanine on September 16, 2018 at 7:42 pm

    Hi! We’d like to visit Universal Osaka and found out they have discounted tickets for people with disabilities. But how does this work?


    Our government doesn’t issue out any idenfication cards for disabilities, except for car passes. So we only got a written notice of my partner’s specialist regarding his muscular dystrophy. Are we able to get those tickets or should we get regular ones instead?

    We’re curious as we’d also like to apply for the guest support pass.

    Joan Pahisa replied 5 years, 9 months ago 4 Members · 4 Replies
  • 4 Replies
  • wheeliewife

    September 16, 2018 at 8:19 pm

    I’m also interested to know this!  From what I have read, you need to be a resident of Japan to get an ID card relating to your disability, and only if you have that can you receive the discount on entry.

    I also read that some attractions are realising that this doesn’t work for visitors and so they are trying to change.  Some places will recognise the disability and offer a discount, so I guess it’s worth asking!  But other places will not give you the ‘assistant’ discount unless you are a resident of Japan and have the relevant paperwork.

    I’m hoping someone can clarify this….but my research seems to show that in some places, they may grant you the discount.  I’m sure I read somewhere that Universal will not offer the discount, but I’m hoping that maybe wrong.

    We might visit (depending on time and weather etc!) whilst we are in Osaka in October so if I find anything I’ll remember to post an update here!

    • Jeanine

      September 16, 2018 at 8:53 pm

      @WheelieWife: Are you in the Osaka area in the beginning of October as well? We are there from the 4th until the 11th.


      And thanks for the info accessible japan! The most important thing for us is to have the guest pass/card so we can get fast passes etc. and my partner doesn’t have to stand in the lines for too long. He isn’t wheelchair bound (yet), but we’ll be using one while visiting Universal and TDL/TDS so he doesn’t tire himself out by walking and standing all day.

  • Accessible Japan

    September 16, 2018 at 8:20 pm


    Unfortunately, it is rather un-standardized here for foreign visitors.  If you are living in Japan, you get a special ID and when getting special discounts you must show the ID.

    For visitors from other countries, they obviously do not have a Japanese disability (or like in your case, no ID at all).  So, it is often left to the discression of the staff at the ticket counter.  At many smaller museums, or temples etc the staff will give a discount if you look the part (ie a wheelchair).  But as companies get bigger they have more rigid rules and staff are very unlikely to go against the manual.  If the manual says to check the ID before giving a discount, then very few staff will take the responsibility of going against what is in the manual and give a discount without seeing the ID.

    So, while you can try, it is very unlikely that you will be able to get a discount from a big company like Universal.

    As for the guest support pass, I believe that should be OK.  From what I understand, they are granted to people who ask for them.

    Here is some info on the cards we get here: https://www.accessible-japan.com/disability-identification-cards-in-japan/

    @suzanne_kamata went there last year I believe and may have a better idea.  Also @joanp may have some insights.

    Hope this helps (though it isn’t great news!)

  • Joan Pahisa

    September 16, 2018 at 9:32 pm

    Hi everyone,

    It’s as @AccessibleJapan said. I have not been to USJ in Osaka, but my experience in other touristic places or museums is that sometimes you get the discount (sometimes showing the disability card from your country and others just by “looking disabled”) and sometimes you’re told that you need the Japanese disability card.

    In most small places you get the discount, but in bigger places it gets tricky. For example, at Abeno Harukas building in Osaka you don’t get the discount, but you do get it at Tokyo Sky Tree. The worst part is that you don’t get the discount in transportation, which would come in really handy. That’s what I’ve missed the most while living in Japan.

    Anyway, enjoy your visit at USJ!

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