Thai Airasia and/or Thai Smile (WE 285)

  • Thai Airasia and/or Thai Smile (WE 285)

    Posted by giacopini on October 22, 2018 at 5:43 am

    Hi,

    Also, flying from Bangkok to Phuket on 11/17/18. The tour operator says its on Thai Air Asia (which is a joint venture of Malaysian low-fare airline AirAsia and Thailand’s Asia Aviation).but when I google the above code it says its Thai Smile Air (a wholly owned subsidiary of Thai Airways). Anybody know anything about those airlines in terms of dealing with traveling with my wheelchair, seating, etc?

    TabiFolk replied 5 years, 7 months ago 2 Members · 1 Reply
  • 1 Reply
  • TabiFolk

    Organizer
    October 22, 2018 at 10:31 am

    Not sure about that company, but what type of wheelchair do you use?  Power?  Sometimes it is hard to get on a small plane and since Bangkok and Phuket are close, it may only be a small plane…

    Here is a link to how to order help for wheelchair users: https://support.airasia.com/s/article/How-will-my-wheelchair-mobility-device-be-transported?language=en_GB

    They have a live chat and call center listed.  It looks like that if you fill out the form, they will contact you.  They suggest up to 48 hours before, but it may be best to do it ASAP!

Log in to reply.

Skip to content