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North America
United States
United States
Share information and ask questions about accessible travel in the US.
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Accessibility at Chicago O’Hare International Airport
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Accessibility at Chicago O’Hare International Airport
Here are some basics on accessibility at Chicago O’Hare International Airport!
Airport Code: ORD | Telephone: (800) 832-6352 | Website: https://www.flychicago.com/ohare/home/
- Accessibility:
- Accessible Toilets (including multipurpose unisex restrooms)
- Adult Changing Table
- Multiple Elevators
- Optional guided assistance to/from your flight
- Wheelchairs available (for use in the airport)
- Parking Lot Spaces for people with disabilities
(NOTE: to request these services you can contact your airline, call ahead, or see the nearest information counter or concierge).
- Perks: Dozens of shops, dozens of dining options, various services throughout the airport, less than an hour to Chicago, and a variety of transportation options to/from the airport. The airports designs/modifications and staff member training are centered around the Americans with Disabilities Act (ADA) requirements for accessibility (Details here: https://www.ada.gov/2010ADAstandards_index.htm).
- Challenges: [Minimal] This airport can take some time to navigate due to its layout. Language barriers are very minimal, with multi-language written information and multilingual staff members (the official website supports dozens of languages besides English).
- Access to/from Airport: Approximately 36-minutes by car or 47-minutes train from Downtown Chicago with easy access to Train, Taxi, Limousine, Local Shuttles, Car rental, and Buses (Note: Wheelchair accessible van-style Taxi/Car rental with lift may be limited and may not be available without request).
- Maps: https://www.flychicago.com/ohare/map/Pages/printablemaps.aspx In this link, provided by Chicago O’Hare International Airport official website, you’ll find maps of the Facilities (in English), including a very detailed PDF files (that contains the majority of the Accessibility options listed in the section above, the print is small so you may wish to save it to a tablet/device with a zoom-in functionality if you cannot print them large enough). Even with a map in hand, new places can get you turned around, so if this happens, ask the staff for help to get you on your way.
- Assistance Information: https://www.flychicago.com/ohare/ServicesAmenities/accessibility/Pages/default.aspx In this link, provided by Chicago O’Hare International Airport official website, you’ll find many links to a helpful “Accessibility Guide.” This includes information for those living with disabilities that involve walking and hearing.
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