Room not as advertised. Not really accessible

  • Room not as advertised. Not really accessible

    Posted by Joy on March 20, 2021 at 12:54 am

    Caution: Do not stay at the Residence Inn Lennox Park, Atlanta. It is falsely advertised as wheelchair accessible. It is only minimally so and only with help, even for a person otherwise totally independent. Unlike its website said, there isn’t a full kitchen in the accessible unit. It has a regular height counter with a tabletop microwave and two burners which were too high to access as were the dishes. There was no shower chair so I was told to use one of the dining room chairs in the two-bedroom “suite.” The accessible bathroom had the shower head fixed in the wrong direction and the shower curtain allowed the whole bathroom and some of the bedroom to flood. Only one side of the bed was accessible and ½ of the bureau accessible to my reach. I could not get to the desk in the other room and there was no desk in the “accessible room.” The clothing rod had been moved from low to regular height. None of these things were fixed in the four weeks we stayed there during home renovations.

    I wrote the President of Marriott Bonvoy who referred it to the local hotel. Over three months and several emails concerning the matter, I have not heard from them in a month and a half.

    Joy replied 1 year, 6 months ago 2 Members · 2 Replies
  • 2 Replies
  • Josh Grisdale

    Member
    March 21, 2021 at 3:17 pm

    Oh dear!

    Thank you for the warning! Have you experienced this at other Marriot properties?
    • Joy

      Member
      March 22, 2021 at 1:56 am

      Only once, years ago, they refused to pay for a taxi to and from the airport because the shuttle was not accessible and they had given away the ADA room even though we had reservations for that. Other Marriots we have stayed at were fine.

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