Stephane DEFREYNE
Member
25 Mile
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what if ... damaged wheelchair
Hi everybody,
I was just asking myself about a situation that may happen, after my last problem flying with Air France last year.
What can I do if my electric wheelchair is damaged during the flight from Paris to Tokyo, and I find my wheelchair not working when I get it back after the flight ?
Do you know if there is any procedure or service I…
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Greetings,
I had that happen with Westjet. The airline is responsible, so it is important not to leave the airport until everything is rectified to your satisfaction. Sidenote, I actually had one of their mechanics try to argue that it must have not worked when we boarded the plane, because they could not have damaged it. [Sir, how do you think…
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Permobil have an office in Tokyo. From my experience, it is a user-first company and would be happy to help users who are stuck overseas and need help with their chair if they have staff available. Contact page just in case you need it, but hopefully you don’t! https://www.permobil.com/ja-jp/連絡先
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Air France was not fun
I recently came back from a trip to Japan, and I landed in Paris (CDG Airport) with a Air France flight. When going to the luggage area where my electric power wheelchair was sent, I transfered from the manual chair of the airport to my own chair. When I switched my chair on, it was not working anymore. I tried to switch on / off several…
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What a horrible experience, we are so sorry to hear this. Really hope you find someone to help you because this is unacceptable, but understand the hopelessness.
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That is horrible! Even if there is little hope, please keep us posted.
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