Hi, my name’s Mary, and I’m writing and article on the realities of traveling with lithium battery powered chairs and mobility aids. I’m mainly focusing on New Zealand, but it would be great to hear from any of you and your experiences!
I’m particularly interested in hearing about what airlines have been easier or more difficult to work with, like for example an airline who deals with lithium powered chairs and mobility aids at check vs one that requires preapproval by emailing a specific representative a week before the flight, etc. I’m also interested in peoples’ experiences with what different airlines class as mobility aids – they won’t let electric bikes on the plane, has anyone had any issues with powered handbikes?
Air Canada, Westjet, American Airlines, Delta Airlines, United Airlines all require you to register on your confirmation what type of battery/wheelchair you are traveling with so they have the appropriate supports available for you and the airline crew. This is done easily by calling the airline at least 72 hours prior to your departure. In some cases the customer service representative on the phone will transfer you to the special assistance desk to get information regarding your battery or chair. The airline will provide any instructions regarding carrying or packaging your battery if required.