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Wheelchair assistance when connecting between different airlines
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Wheelchair assistance when connecting between different airlines
In the US if you have a connecting flight that uses two different airlines and are a wheelchair user, the airline you use first is responsible to get you to the second flight – even if it is a different company.
This is based on a US law (The Air Carrier Access Act), so it should be fine in the US. Are there similar requirements in other countries? Have you had any experience with changing airline mid-journey?
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9 Replies
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Hello,
Well, I am not sure how much that works in the US. When I recently traveled through Philadelphia, I cannot really say that someone took me from one flight to the next. And it was two flights operated by the same airline 😅 .
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So, they helped you off the flight and then you had to find your way to the next flight by yourself?
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😅 They hardly helped me get out of the plane!
Well, actually, I did protest that they did not bring my wheelchair etc., and then their supervisors came and in the end they took me until the customs, but still I had to find the next flight by myself. And they only took me that far because they did really bad job before, when they took me out of the plane.
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Is that typical, or was this an exception?
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What do you mean?😅
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That they did not bring your wheelchair right away and you had to wait. I hear about it happening often in the UK, but never had an issue in Japan…
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That is quite random, at least in the countries I have visited. Sometimes they bring it, sometimes they don’t. Typically they have to though.
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I see. Well, good to know that it might be best to avoid connections without much time between flights!
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Maria I totally agree.It is very random and your luck literally comes into play.My dad has to go through this process every time he flies.Just that he keeps his fingers crossed for a smooth transition.
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