Wheelchair assistance when connecting between different airlines

  • Wheelchair assistance when connecting between different airlines

    Posted by Josh Grisdale on October 30, 2020 at 2:39 pm

    In the US if you have a connecting flight that uses two different airlines and are a wheelchair user, the airline you use first is responsible to get you to the second flight – even if it is a different company.

    This is based on a US law (The Air Carrier Access Act), so it should be fine in the US. Are there similar requirements in other countries? Have you had any experience with changing airline mid-journey?

    Nomad Traveler replied 2 months, 2 weeks ago 4 Members · 9 Replies
  • 9 Replies
  • maria

    Member
    July 4, 2022 at 3:06 am

    Hello,

    Well, I am not sure how much that works in the US. When I recently traveled through Philadelphia, I cannot really say that someone took me from one flight to the next. And it was two flights operated by the same airline 😅 .

    • Josh Grisdale

      Member
      July 4, 2022 at 9:01 am

      So, they helped you off the flight and then you had to find your way to the next flight by yourself?

    • maria

      Member
      July 4, 2022 at 5:42 pm

      😅 They hardly helped me get out of the plane!

      Well, actually, I did protest that they did not bring my wheelchair etc., and then their supervisors came and in the end they took me until the customs, but still I had to find the next flight by myself. And they only took me that far because they did really bad job before, when they took me out of the plane.

    • Josh Grisdale

      Member
      July 5, 2022 at 12:14 pm

      Is that typical, or was this an exception?

    • maria

      Member
      July 5, 2022 at 5:02 pm

      What do you mean?😅

    • Josh Grisdale

      Member
      July 5, 2022 at 5:15 pm

      That they did not bring your wheelchair right away and you had to wait. I hear about it happening often in the UK, but never had an issue in Japan…

    • maria

      Member
      July 6, 2022 at 6:17 pm

      That is quite random, at least in the countries I have visited. Sometimes they bring it, sometimes they don’t. Typically they have to though.

    • TabiFolk

      Organizer
      July 7, 2022 at 10:22 pm

      I see. Well, good to know that it might be best to avoid connections without much time between flights!

    • Nomad Traveler

      Member
      July 16, 2022 at 6:40 pm

      Maria I totally agree.It is very random and your luck literally comes into play.My dad has to go through this process every time he flies.Just that he keeps his fingers crossed for a smooth transition.

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