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  • what if ... damaged wheelchair

    Hi everybody,

    I was just asking myself about a situation that may happen, after my last problem flying with Air France last year.

    What can I do if my electric wheelchair is damaged during the flight from Paris to Tokyo, and I find my wheelchair not working when I get it back after the flight ?

    Do you know if there is any procedure or service I…

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    Castleboston
    7 Comments
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    • Greetings,

      I had that happen with Westjet. The airline is responsible, so it is important not to leave the airport until everything is rectified to your satisfaction. Sidenote, I actually had one of their mechanics try to argue that it must have not worked when we boarded the plane, because they could not have damaged it. [Sir, how do you think…

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    • Permobil have an office in Tokyo. From my experience, it is a user-first company and would be happy to help users who are stuck overseas and need help with their chair if they have staff available. Contact page just in case you need it, but hopefully you don’t! https://www.permobil.com/ja-jp/連絡先

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      Woohoo!
      3
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    • Taxi Information

      Hi – I am a new member planning to travel to Tokyo and Kyoto in November with a foldable electric wheelchair. I will need a taxi to get around. Here are my questions.

      How do I book a cab?

      Can I expect the cab driver to put my folded chair into the trunk?

      Do I need a special cab?

      Thanks. Any help would be greatly appreciated.

      Love
      Josh Grisdale, Pao and Tak
      3 Comments
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    • Tokyo Disney/DisneySea disabled tickets

      Hi all!

      Is there some trick to buying the discounted disabled tickets from the Tokyo Disney website? I have an account, but no matter what I do, the process errors out right at the end. I would appreciate any tips you might have if you have been successful in buying the discounted tickets.

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      • I think it is able to purchase disabled ticket.

        Attached photo is step for purchase.

        Could you try again?

        I’m wheelchair friendly taxi near Narita airport.

        If you move to Disney resort from Narita airport.

        Pls contact me, it should be save your power for enjoy Disney land.

        Love
        1
        • Hello Pao,

          I am able to get through all of the pages you shared here. It errors out right at the end, after all of those pages, as the payment should go through. It would be helpful to hear from someone using a foreign credit card to pay for the tickets, as the error codes I am seeing seem to be for this reason.

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        • Airport via Narita Express or Keisei and train to Kyoto

          We’re traveling as a family of 3 in a couple weeks. I’m bringing my Whill C2 electric wheelchair, but my other two family members are ambulatory. We’re landing in Narita. I’ve read conflicting information– that I need to reserve a seat in advance and that it’s better to just wait to get a seat/ticket on either the Narita Express or Keisei when…

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          RachWill and Tak
          6 Comments
          • Hello ☺️

            There are two types of wheelchair seats on the Shinkansen: those that allow you to remain in your wheelchair, and those that allow you to transfer from your wheelchair to a regular seat. The former is more of a “space reservation” than a “seat.” The latter not only reserves a space, but also allows you to use the seat next to you as… Read more

            Woohoo!
            1
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          • I think you do need reservations for Narita Express or Keisei SkyLiner. But there are also regular express trains that you can just get on. So, while waiting for another answer, at least be reassured you will have an option no matter what.

          • Buying disinfectant in Tokyo

            I need some disinfectant to wash some catheter products whilst we are in Japan. Can i buy this from a supermarket – we are staying in Ginza 6 ? In Australia we use Pine O Clean as pictured.

            Love
            Josh Grisdale
            2 Comments
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