The Office of Rail and Road put out new guidelines that include the following changes:
New rules to ensure that train operators using rail replacement services seek to secure accessible vehicles from bus and coach companies;
Improved passenger information during disruption to ensure passengers know where and when accessible buses and coaches will be operated;
Reinforcement of an existing requirement that where needed, passengers are offered an appropriate alternative arrangement, including a different form of accessible road transport such as a taxi;
For planned disruption, ORR has introduced a new requirement that waiting times for rail replacement services should be similar, irrespective of whether the vehicle used is a bus, coach, taxi or other alternative; and
Explicit references to the legal requirement for rail replacement bus and coach services to comply with Public Service Vehicle Accessibility Regulations (PSVAR) unless a special authorisation is obtained from the Transport Minister.