UK’s Office of Rail and Road has new disability guidelines

  • UK’s Office of Rail and Road has new disability guidelines

    Posted by tabifolk on September 22, 2020 at 11:59 am

    The Office of Rail and Road put out new guidelines that include the following changes:

    • New rules to ensure that train operators using rail replacement services seek to secure accessible vehicles from bus and coach companies;
    • Improved passenger information during disruption to ensure passengers know where and when accessible buses and coaches will be operated;
    • Reinforcement of an existing requirement that where needed, passengers are offered an appropriate alternative arrangement, including a different form of accessible road transport such as a taxi;
    • For planned disruption, ORR has introduced a new requirement that waiting times for rail replacement services should be similar, irrespective of whether the vehicle used is a bus, coach, taxi or other alternative; and
    • Explicit references to the legal requirement for rail replacement bus and coach services to comply with Public Service Vehicle Accessibility Regulations (PSVAR) unless a special authorisation is obtained from the Transport Minister.

    So, you can ride with a bit more assurance now.

    You can read the full PDF here:

    tabifolk replied 3 years, 9 months ago 1 Member · 0 Replies
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