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Europe
United Kingdom
United Kingdom
Share information and ask questions about accessible travel in the UK.
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UK’s Office of Rail and Road has new disability guidelines
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UK’s Office of Rail and Road has new disability guidelines
The Office of Rail and Road put out new guidelines that include the following changes:
- New rules to ensure that train operators using rail replacement services seek to secure accessible vehicles from bus and coach companies;
- Improved passenger information during disruption to ensure passengers know where and when accessible buses and coaches will be operated;
- Reinforcement of an existing requirement that where needed, passengers are offered an appropriate alternative arrangement, including a different form of accessible road transport such as a taxi;
- For planned disruption, ORR has introduced a new requirement that waiting times for rail replacement services should be similar, irrespective of whether the vehicle used is a bus, coach, taxi or other alternative; and
- Explicit references to the legal requirement for rail replacement bus and coach services to comply with Public Service Vehicle Accessibility Regulations (PSVAR) unless a special authorisation is obtained from the Transport Minister.
So, you can ride with a bit more assurance now.
You can read the full PDF here: https://www.orr.gov.uk/sites/default/files/2020-09/accessible-travel-policy-guidance-for-train-and-station-operators_2.pdf
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